Privacy Policy

Introduction

The Maven Media (“The Maven Media”, “we”, “us” or “our”) is an AI-driven digital marketing agency based in Pune, Maharashtra. We respect your privacy and are committed to handling your personal information responsibly and transparently.

By accessing our website, submitting an enquiry or communicating with us, you acknowledge the practices described in this Privacy Policy. If you do not agree with this policy, please do not submit personal information through our website.

Information We Collect

We may collect information that you provide voluntarily and limited technical information generated when you use our website.

Information you provide

• Name, business name and job title.
• Email address, phone number and WhatsApp number.
• Project requirements, service interests, budget details and messages submitted through forms.
• Information shared during calls, consultations, emails or other business communications.
• Any files, documents or content you choose to share for a project or enquiry.

Information collected automatically

• IP address, browser type, device type and operating system.
• Pages visited, referral source, approximate location, visit duration and website interactions.
• Cookie identifiers and analytics information, where enabled.

Please do not submit confidential, sensitive or unnecessary personal information through general enquiry forms.

How We Use Your Information

We may use collected information to:

• Respond to enquiries, consultation requests and service-related questions.
• Understand your business needs and prepare proposals, quotations or recommendations.
• Provide and manage digital marketing, website, content, advertising and automation services.
• Communicate about projects, meetings, invoices, support and account-related matters.
• Improve our website, user experience, campaigns and service quality.
• Measure website performance, traffic patterns and marketing effectiveness.
• Send newsletters, updates or promotional communications when permitted. You may opt out at any time.
• Protect our website, prevent misuse and comply with applicable legal obligations.

We do not sell or rent your personal information.

Cookies, Analytics & Advertising Technologies

Our website may use cookies and similar technologies to keep the website functioning, remember preferences, understand visitor behaviour and assess campaign performance. These technologies may be provided by analytics, advertising, embedded-content or security service providers.

You can control or delete cookies through your browser settings. Blocking certain cookies may affect some website features. Where required, consent options may be presented before non-essential cookies are used.

How We Share Information

We may share limited information only when necessary with:

• Trusted employees, contractors and specialists supporting an enquiry or project.
• Website hosting, email, analytics, CRM, payment, communication, advertising and cloud-service providers.
• Professional advisers or authorities when required to protect rights, prevent fraud or comply with law.
• A successor entity in connection with a merger, restructuring or transfer of business, subject to appropriate safeguards.

Third-party providers process information under their own terms and privacy practices. We encourage you to review their policies when interacting with their services.

Third-Party Links & Platforms

Our website may link to social media profiles, client websites, maps, payment services or other third-party platforms. We do not control and are not responsible for the content, security or privacy practices of external websites. Visiting an external link is at your discretion and is governed by that platform’s policies.

Data Security

We use reasonable administrative, technical and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse or alteration. However, no online transmission or storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, delivering services, maintaining business records, resolving disputes and meeting legal, accounting or contractual requirements. When information is no longer required, we may securely delete or anonymise it.

Your Choices & Rights

Subject to applicable law, you may ask us to access, correct, update or delete personal information associated with you. You may also withdraw consent where processing is based on consent or opt out of promotional communication.

To make a request, email reachus@themavenmedia.in. We may need to verify your identity before completing a request. Some information may be retained where required by law or for legitimate business records.

Children’s Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children through our general website forms. If you believe a child has provided personal information to us, please contact us so that we can review and remove it where appropriate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology or legal requirements. The revised version will be posted on this page with an updated date. We encourage you to review this page periodically.